Secret Passion:

Website Policy Statement

Effective Date: October 4, 2025

Welcome to Keely Siebenthal Art & Designs. This document outlines our policies regarding privacy, returns, and the general terms governing your use of our website and services.

1. Privacy Policy

We are committed to protecting your personal information and being transparent about our data practices. This policy explains what information we collect, how we use it, and your rights regarding that information.

• Information We Collect: We collect personal information you provide directly to us (e.g., name, email address, shipping address, payment details when you create an account or make a purchase) and data collected automatically through your use of the site (e.g., IP address, browser type, pages visited, device information).

• How We Use Your Information: We use your information to provide our services, process transactions, communicate with you (e.g., order confirmations, newsletters), personalize your experience, and for analytics purposes to improve our site and offerings.

• Data Sharing and Third Parties: We may share information with third-party service providers (e.g., payment processors, shipping companies, analytics providers) to facilitate our services. We do not sell your personal data. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

• Cookies and Tracking: Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings or a dedicated cookie consent tool if available on our site.

• Data Security: We implement robust security measures, including encryption and secure servers, to protect your personal data from unauthorized access or disclosure.

• Your Rights: Depending on your location and applicable laws (such as GDPR or CCPA), you may have the right to access, correct, or delete your personal information. You also have the right to opt out of receiving commercial communications. To exercise these rights, please contact us using the details below.

• Children's Privacy: Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors without parental consent.

2. Return and Refund Policy

We want you to be satisfied with your purchase. Our return and refund policy is as follows:

• Return Window: We accept returns within 7 days of the original purchase date.

• Condition of Items: Returned items must be in unused condition, with original tags attached, and in their original packaging. Items with visible signs of wear, or certain products (e.g., final sale items, hygiene products), may not be eligible for a refund.

• Refund Options: Upon receipt and inspection of the returned item, you will be offered a full refund to the original method of payment, an exchange, or store credit, depending on your choice.

• Return Procedure: To initiate a return, please contact our customer support team at info@keelysiebenthal.com with your order number and details of the item(s) you wish to return. We will provide instructions and a return shipping label if applicable.

• Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or an error occurred on our part. Original shipping costs are non-refundable.

• Processing Time: We aim to process returns and issue refunds within 7 business days of receiving the returned item.

3. General Terms and Conditions ("and More")

By using this website, you agree to the following terms:

• User Obligations: You agree to use the website for lawful purposes only and not to violate any rules or restrictions posted on the site.

• Intellectual Property: All content on this site, including text, graphics, logos, and images, is our property or the property of our content suppliers and is protected by copyright and intellectual property laws.

• Limitation of Liability: We are not liable for any direct, indirect, or incidental damages resulting from your use of the website or any products purchased.

• Governing Law: This policy statement and any disputes will be governed by and construed in accordance with the laws of North Carolina, USA.

• Changes to Policies: We reserve the right to modify these policies at any time. Updates will be posted here, and the "Effective Date" at the top will be revised. We may also notify users of significant changes via email or a prominent website notice.

4. Contact Information

If you have questions or concerns about these policies, please contact us:

• Email: info@keelysiebenthal.com